UPI Tips: Payment was made through mobile but the money went to someone else's account, complaining here..

While transferring funds from a mobile, often due to a mistake of a number, the money goes to someone else's account. A person can tolerate a small amount, but if the amount is more, then the tension increases. However, if the money goes to someone else's account while transferring funds from UPI or other payment apps, then it comes back easily. For this, you do not need to wander anywhere but have to make a call. You can get your money back within just 48 hours, let's know-how.

Digital payment has increased rapidly in the last 5 years. During this period, complaints of wrong transactions have also been coming up continuously. Keeping this problem of users in mind, RBI has continuously made the refund process easier.

Where and how to complain
-If money goes to the wrong account from the UPI app and net banking, then first complain about it on the toll-free number 18001201740.

-After this, go to the account from which the money has been deducted fill in the form, and give information about it.

-According to RBI guidelines, if money is transferred to another account during online payment, it is the responsibility of the bank to process the refund within 48 hours of the complaint.

-Apart from this, you can also complain by sending an email to the service customer department of the bank.

-If you do not get any response from the bank or the bank refuses to help, then complain about it on bankingombudsman.rbi.org.in.

-The most important thing is that do not delete the message received on the phone after the wrong transaction. Because, this SMS contains the PPBL number, which is needed at the time of complaint. Remember, if you make a wrong transaction, then complain about it within 3 days.

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